Privacy Policy | Webhooks

1. Introduction

Webhooks Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

We are registered in England and Wales under company number 16791194. Our registered office is located in Wales, United Kingdom.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

When you contact us through our website, we may collect:

• Your name
• Email address
• Company name and role
• Any other information you choose to provide in your message

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and analytics services:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Scroll depth and page interactions
• Outbound link clicks
• File downloads
• Form interactions (without collecting form data)

2.3 Third-Party Services

Our website uses third-party services including Google Analytics and Google Fonts. Please see section 5 for more details on third-party services.

3. How We Use Your Information

We use your personal data for the following purposes:

• Communication: To respond to your enquiries and provide information about our services
• Service Delivery: To provide, maintain, and improve our software development services
• Business Operations: To manage our client relationships and fulfil contractual obligations
• Legal Compliance: To comply with legal and regulatory requirements
• Website Improvement: To understand how visitors use our website and improve user experience

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you, or to take steps at your request before entering a contract
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., responding to enquiries), provided this does not override your rights

5. Third-Party Services

5.1 Google Analytics

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

Information collected by Google Analytics includes:

• Page views and navigation paths
• Scroll depth on pages
• Outbound link clicks (links that lead away from our website)
• Site search queries (if you use search functionality)
• Form interactions (when you interact with forms, not the data you enter)
• File downloads
• Geographic location (country/city level, not precise location)
• Device information (browser, device type, screen resolution)

Data retention: Google Analytics data is retained for 14 months and then automatically deleted.

Your control: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by blocking analytics cookies in your browser settings.

For more information about how Google uses data, see Google's Privacy Policy and How Google uses information from sites that use our services.

5.2 Google Fonts

Our website uses Google Fonts to display typefaces. When you visit our site, your browser may load fonts from Google's servers, which may collect your IP address and browser information.

For more information, see Google's Privacy Policy.

6. Data Storage and Security

6.1 Where We Store Your Data

Your data is stored securely within the United Kingdom and European Economic Area (EEA). We use Microsoft Azure cloud services, which comply with UK GDPR requirements.

6.2 How We Protect Your Data

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection
• Secure backup procedures

6.3 Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: Up to 2 years if no contract is formed
• Client data: For the duration of the contract plus 7 years for legal and accounting purposes
• Website logs: Up to 90 days

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request a copy of your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details in section 11.

8. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site.

8.1 What are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.

8.2 Cookies We Use

Analytics Cookies (Google Analytics)

We use Google Analytics cookies to collect anonymous information about how visitors use our website. These cookies help us:

• Understand which pages are most popular
• Identify technical issues and improve site performance
• Understand visitor behaviour patterns
• Make informed decisions about website improvements

Cookie names: _ga, _ga_*, _gid (set by Google Analytics)

Retention period: Up to 2 years for _ga cookies, 24 hours for _gid

8.3 Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies completely
• Delete all cookies when you close your browser

Please note that blocking or deleting cookies may impact your experience on our website and limit the functionality available to you.

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

9. Children's Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal data from children under 16 years of age. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Updating the "Last Updated" date at the top of this page
• Posting a notice on our website
• Emailing existing clients if the changes materially affect how we process their data

We encourage you to review this policy periodically.

11. Contact Us

12. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK's data protection authority:

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first if possible.

13. International Transfers

We do not routinely transfer personal data outside the UK or EEA. If we need to do so (for example, when using certain cloud services), we will:

• Ensure the recipient country has adequate data protection laws, or
• Use standard contractual clauses approved by the UK ICO, or
• Obtain your explicit consent